We just got a new box spring and mattress. We set up a delivery date and time, arranged for our daughter to be here since we were at work, and they were here within 15 minutes of the start time. I didn't realize that unless you specified a high box spring, you got the "half height" one. Not what I wanted, so I called them and they checked the warehouse and called me back before they were open the next day. Set up a delivery time again of between 9 and 10, and they were once again here shortly after 9. Switched box springs with no problem. They could not have been more helpful or courteous! Great price, fantastic service. We also bought new appliances in the last few years, and have always been very pleased. So glad to have them here in Ephrata!